Macromintly

Help

Support

One address, answered by a person: support@vynera.app. Below is what to include, how to cancel a subscription, and how to delete what the app holds.

Macromintly for iOS · com.macromintly.app

How to reach us

Write to support@vynera.app. We answer from that address. It is the same address for privacy questions, billing questions and anything that is not working the way you expected.

There is no account, name or email address attached to your use of the app, so we cannot look you up - everything we know about your situation comes from what you tell us in the message.

What to include

A few details let us answer in one reply instead of three:

  1. Your app version. Find it in Settings → About inside the app.
  2. Your device and iOS version, for example “iPhone 15, iOS 18.4”.
  3. What you did, what you expected, and what happened instead. If a screen showed a message, quote it.
  4. For a purchase question, the plan you bought (Weekly, Monthly or Yearly) and the date. Please do not send your receipt’s card details - we never see or need them.

Please do not attach meal photos that contain other people’s faces, documents, addresses or screens.

Cancel a subscription

Macromintly Premium is billed by Apple, so it is cancelled with Apple, not inside the app.

  1. Open Settings → Apple Account → Subscriptions on your iPhone or iPad, or visit apps.apple.com/account/subscriptions.
  2. Choose Macromintly and tap Cancel Subscription.

Cancelling stops the next renewal; you keep Premium until the end of the period you have already paid for. To avoid being charged again, turn auto-renew off at least 24 hours before the end of the current period.

Deleting the app does not cancel a subscription, and neither does deleting your account in Settings. Only the steps above do.

Ask for a refund

Purchases are handled by Apple, so refunds are Apple’s to give. Request one at reportaproblem.apple.com. We cannot issue a refund for an App Store purchase ourselves. If something went wrong, tell us at support@vynera.app and we will help.

Delete your data

Both actions live in Settings → Your data inside the app. You do not need to write to us to use them.

Delete all local data

Erases every meal, weigh-in, food, saved thumbnail, preference and export file on the device. It does not sign you out and does not touch the server.

Delete my account

Removes your reservation and entitlement rows from our backend and requests deletion of the anonymous user. Only once the server confirms does the app erase local data and delete the Keychain session. If the call fails, nothing is lost and you can retry.

Because we hold no name, email address or account, a request to access, correct, port or erase data is served by those two actions - they act on the same rows we would otherwise act on for you. If you need something they cannot do, write to support@vynera.app and we will answer within 30 days. The Privacy Policy lists exactly what is kept where, and for how long.

If photo scanning is unavailable

Photo scanning requires an active Premium subscription or Apple’s introductory trial, and it depends on our backend and on third-party model providers, so it may be interrupted. Manual logging and everything already stored on your device keep working regardless, with the network off. If scanning stays unavailable while your subscription is active, write to us with the details above.